CCBHC - Secretary

The BH Admissions Administrative Assistant plays a key role in the Admissions team working to streamline the referral process and ensure clients’ efficient access to care and maintain data for intake and waitlists.  He/she is often the initial point of contact for provider agencies looking to connect clients to TCCNY services, processing, documenting, and ensuring follow through on referrals. 

Essential Functions: 

• Lead support in processing referrals, flagging those from Priority Access locations and ensuring follow through with providers for all necessary clinical documentation and monitoring the admissions data system for delays in access to care  

• Liaison with referral sources, including 988 and crisis call centers, regarding referrals, access to care concerns, program questions, etc. 

• Ensure the maintenance of accurate, complete and timely professional documentation in the agency data/tracking systems and Electronic Health Record (EHR), including client assessment and individual notes in compliance with all agency, city, state and federal regulations and standards of practice.     

• Create, maintain, distribute and review admissions and program data, collaborating with leadership to address delays in access to care and/or patterns of concern.  

• Provide additional support as needed for back up to billing, insurance verifications, and scheduling.  

• Other related duties as assigned. 

Supervisory Responsibilities: None 

Minimum Qualifications:  

• High School diploma or equivalency. 

• 2 years related experience.  

• Proficiency in Microsoft Office. 

• Superior typing skills (60 -70 wpm). 

Job Behavioral Expectations: 

• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. 

• Safe and successful performance, including meeting productivity standards. 

• Maintain an understanding of the principles, methods and processes needed to perform the job. Attends staff meetings, seminars and in-service training as assigned. 

• Demonstrates the ability to complete work in an acceptable manner by the time and/or date established with accuracy, neatness and thoroughness and minimal amount of errors. 

• Maintain established departmental policies and procedures including maintain strict confidentiality and adherence to all HIPAA guidelines at all times.