CCBHC - Clinical Supervisor - Peer & Family Caregiver

The Clinical Supervisor for Peer Support Staff provides leadership, guidance, and professional development for Peer Specialists, Family Peer Advocates, Youth Peer Specialists, and Certified Recovery Peer Advocates (CRPAs)within the CCBHC. This role ensures that peer support services are effectively integrated within the multidisciplinary team and align with recovery-oriented, trauma-informed, and person-centered care models. The Clinical Supervisor oversees peer-led interventions, provides mentorship, and ensures compliance with best practices and regulatory requirements.

Essential Functions: 

• Provide individual and group supervision to Peer Specialists, Family Peer Advocates, Youth Peer Specialists, and CRPAs, ensuring adherence to ethical guidelines, peer support principles, and agency policies. 
• Support peer staff in their professional growth through training, coaching, and mentorship.
• Monitor performance and provide constructive feedback, ensuring staff are effectively engaging individuals and families in recovery-oriented services. 
• Promote self-care and professional boundaries among peer staff to maintain well-being and effectiveness.
• Ensure the effective integration of family, youth, and adult peer support services within the CCBHC framework.
• Develop and refine peer support service models, ensuring alignment with agency goals and community needs.
• Assist in developing policies, procedures, and workflows to support the role of peers within the CCBHC.
• Ensure documentation, reporting, and service delivery comply with regulatory and accreditation standards.
• Work closely with clinicians, case managers, medical staff, and other providers to integrate peer support into service plans.
• Advocate for the role of peer staff in team discussions and care planning.
• Educate multidisciplinary team members on peer support principles and the value of lived experience in recovery.
• Act as a liaison between peer staff and clinical teams to enhance collaboration.
• Conduct chart reviews and audits to ensure the accuracy and quality of peer documentation.
• Collect and analyze data on peer support services, engagement, and client outcomes to assess effectiveness.
• Implement evaluation tools to measure the impact of peer services and identify areas for improvement. 
• Address barriers to effective peer support implementation and develop solutions for continuous quality improvement. 
• Build relationships with community organizations, advocacy groups, and peer networks to strengthen peer programming.
• Stay informed on emerging best practices in peer support, family advocacy, and recovery-oriented services.
• Represent the CCBHC at community meetings, conferences, and professional development events to promote peer support services.

Supervisory Responsibilities: 

Manages and supervises Peer Specialists, Family Peer Advocates, Youth Peer Specialists, and CRPAs, including: 

• Interviewing, hiring, and training peer support staff.
• Assigning and monitoring work, ensuring alignment with program goals.
• Providing ongoing feedback, coaching, and performance evaluations.
• Addressing concerns, resolving conflicts, and supporting professional development.

Minimum Qualifications:

• Master’s degree in social work, mental health counseling, psychology, or a related behavioral health field. 
• LCSW, LMHC, or equivalent licensure required. 
• Minimum of two years of supervisory experience in behavioral health, peer support, or family advocacy programs. 
• Experience working with individuals and families with mental health and/or substance use challenges. 
• Strong knowledge of peer support principles, family and youth advocacy, trauma-informed care, and recovery-oriented services. 
• Excellent leadership, communication, and conflict-resolution skills.
• Ability to work effectively in a multidisciplinary team and foster a collaborative work environment. 
• Proficiency in electronic health record (EHR) documentation and data reporting.

Preferred Qualifications: 

• Lived experience with mental health, substance use recovery, or family advocacy and the ability to use this experience in a professional capacity. 
• Certified Peer Specialist (NYCPS), Family Peer Advocate (FPA), Youth Peer Advocate (YPA), or Certified Recovery Peer Advocate (CRPA). 
• Experience working in a CC-BHC, integrated care setting, or community-based behavioral health program. 
• Training in motivational interviewing, harm reduction, wellness coaching, or other evidence-based interventions. 
• Bilingual in Spanish or another language commonly spoken by the community.

Job Behavioral Expectations: 

• Maintain professional appearance, punctuality, and adherence to health and safety procedures. 
• Demonstrate ethical practice, professional boundaries, and trauma-informed supervision.
• Engage in ongoing learning and professional development opportunities.
• Ensure high-quality service delivery and adherence to program goals and standards.