Liability Complex Claims Specialist

We’re a team of employees who are passionate about delivering best-in-class customer service and innovation in the industry. We prioritize integrity, relationships, and excellence in all aspects of our work. 

Our employees can fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!  

Are you an individual who likes to be challenged in an environment where every day is not the same? Do you have the technical skills to handle an array of personal and general liability complex claims in litigation? Are you a person who thrives in a team environment but can also work independently? If you answer yes to all of the above, then this is the job for you! 

The Liability Complex Claims Specialist role is an exciting and rewarding position. You’ll have the opportunity to demonstrate your knowledge in the areas of primary and excess casualty, construction, environmental tort, employee practice liability, and class action litigation. Come be part of the Central Claims TEAM (Together Everyone Accomplishes More) today!  

How You’ll Make an Impact 

• Investigate, evaluate, negotiate, and resolve claims with exposures of $250,000 or more which signify the most complex in coverage, severity, and represent the company’s largest damage exposures
• Technical responsibilities may include management of primary casualty, umbrella/excess casualty, construction, construction defect, environmental/pollution/toxic tort, traumatic brain injuries, fatalities, disfigurement/amputation, liquor liability, abuse/sexual offenses, employee practice liability, and class action litigation
• Develop and maintain excellent rapport with our agency force, insureds, claimants, experts, attorneys, and internal customers
• Attend depositions, mediations, settlement conferences, and trials as needed
• Provide proactive customer service throughout the life of the file by appropriately setting expectations, building rapport, and responding to requests timely
• Contribute to team NPS results
• Monitor and collaborate with defense counsel on developing litigation and resolution strategy throughout the litigation process
• Thorough review of defense costs to control defense costs
• Set accurate reserves in a timely manner and continually review in the context of ultimate probable exposure 
• Comply with Best Practice Playbook
• Manage paid losses appropriately, pay what is fair and owed, and settle claims at the optimal time in the life of the claim file
• Demonstrate effective and efficient file management through swift resolution of files that warrant settlement
• Retain approved or preferred suppliers whenever possible and properly manage non-legal expenses
• Participate in company-wide large loss roundtables and provide technical regional guidance to CORE associates
• Report to senior management and underwriters on claims trends and developments  

What You’ll Bring

• Must possess or secure and maintain appropriate state adjuster licenses and continuing education credits
• Bachelor’s degree in business administration, risk management, or related field and four years of insurance experience including handling high complexity, high severity claims
• Or six years of insurance experience including handling high complexity, high severity claims
• Adjudicate high authority complex claims at the highest authority limits on assignments reflecting the highest degree of technical complexity in liability and litigated claims potentially with major impact on departmental results
• Ability to travel overnight up to 20% of the time
• Preferred Qualifications:
  • Litigation and mediation management experience
  • Transportation, construction, manufacturing, real estate, employee practice liability, and small business experience
  • Analytical and problem-solving skills
  • Ability to investigate and evaluate complex liability claims
  • Ability to analyze available information and make effective decisions
  • Ability to evaluate damages and negotiate fair settlements
  • Excellent organizational and written communication skills, including negotiation, presentation, and influence skills
  • Excellent customer service and interpersonal skills and able to work with clients and business partners in a professional manner