Sales - Customer Service Representative

Cresline Plastic Pipe Co., Inc. is an established nationwide manufacturer that has an immediate opening for a full-time dedicated and enthusiastic Customer Service Representative at our Mechanicsburg, PA location. This role is essential in providing exceptional support to our clients and ensuring their needs are met promptly and professionally.

Our compensation package includes:

• Competitive Wage
• Medical, Dental and Vision Insurance
• Life Insurance
• Paid Holidays
• Paid Vacations
• 401K with BOTH company contribution and company match
• Tuition reimbursement
• And more

Please note that all offers of employment are contingent upon successfully passing background and drug screening.

Our company is an equal opportunity employer and prohibits discrimination and harassment of any kind.

As a Customer Service Representative, you will be responsible for handling customer inquiries, providing product information, and resolving any issues or concerns in a professional and efficient manner.

This valued team member:

• Responding to customer inquiries via phone and email
• Providing product information and guidance to customers
• Resolving customer complaints and issues promptly
• Maintaining accurate customer records
• Provides quotes
• Processes orders from initial order entry until delivery which includes working with shipping and production.

Requirements include:

• Basic math skills, including ability to work with percentages and decimals required
• Experience working on a computer, SAP preferred
• Prior customer service experience helpful
• Strong problem-solving abilities
• Excellent communication and telephone skills
• Well organized, attention to detail and critical thinking
• Ability to follow instructions, fast learner and capable of multi-tasking
• Data entry experience
• High school diploma required; some college preferred

If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity!