Client Services Representative - San Antonio

Under general supervision, the Client Services Representative is responsible for providing exceptional customer service, completing prior authorizations, referrals, fax inbox and medical records requests.

• Provides copies of all occupational lab results, Immunizations, and TB results to Direct Employer Representative (DER)  
• Calls patient and DER if patient needs to return to clinic for a repeat or missed procedure. 
• Drug Test collections- Faxes the MRO copy of the CCF to the fax number listed on the CCF within 24-hours of collection or the next business day. 
• Physical Evaluations- Ensures all documentation has been scanned in and review for accuracy. Report documents to DER.
• Answers basic workers compensation questions from insurance companies using information found in Experity
• Ensures correct employer is selected. 
• Makes corrections as needed.   
• Answer incoming calls to the Client Service Center regarding occupational services and occupational patient accounts. 
• Check email and voicemail throughout the day.
• Assist in scanning medical records.
• Must be punctual and reliable in attendance.

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of three (3) years of customer service experience is required. Minimum of 1 year healthcare industry preferred.

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Community Care Partners is an Equal Opportunity Employer (EEO)