Housing Counselor

CHAI: Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.
 

CHAI believes that Black lives matter. We are committed to fostering a safe, anti-racist environment.  Together, through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change.  We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to strong community.  

HUD-CERTIFIED HOUSING COUNSELOR

CHAI (Comprehensive Housing Assistance, Inc.) is a nonprofit housing and community development organization.  For 40 years, we have been strengthening neighborhoods in northwest Baltimore, making them better places to live, learn, and grow older.

CHAI has an immediate opening for a full-time HUD-Certified Housing Counselor who will be part of the housing counseling team that provides homebuyer education workshops and pre-purchase, rental, and foreclosure prevention counseling. CHAI is a HUD-approved Local Housing Counseling Agency. The ideal candidate will be a seasoned HUD-certified housing counselor with proven management experience and NCHEC certifications in foreclosure prevention, homeownership counseling, homebuyer education and rental housing counseling.

Responsibilities: 

• Assist with reports for government grants

• Maintain client and workshop files, both paper and in CHAI’s Client Management System in compliance with HUD guidelines
• Implement HUD Quality Control Plan, conducting regular client file reviews

• Conduct at least ten 6-hour Homebuyer Education Workshops per year in collaboration with Housing Counseling Team Lead, as well as Rental and Post-Purchase workshops

• Provide pre-purchase, post-purchase, foreclosure prevention, and rental housing counseling
• Develop action plans to assist clients with meeting their goals
• Manage a caseload of active housing counseling clients in accordance with funding commitments
• Conduct follow-up with clients and close out files, as necessary
• Understand and promote CHAI’s proprietary loan programs, as well as other public and private incentive programs for first-time homebuyers
• Maintain required certifications in pre-purchase, foreclosure prevention, and rental counseling
• Assist with all department events, including Homebuyer Expo, Open House Tour, and Lender-Realtor Brunch

Qualifications 

• Minimum of 3-5 years’ experience as a housing counselor
• HUD Housing Counselor Certification 
• NCHEC Certification in Pre-Purchase Counseling and Foreclosure Intervention and Default Counseling (or obtain within 6 months of hire)
• Proficiency in Microsoft Office and common CMS platforms
• Commitment to strengthening diversity, racial equity, and inclusion in communities
• Ability to maintain confidentially and safeguard client privacy
• Excellent interpersonal skills
• Ability to deal with difficult people and problems
• Bilingual in Spanish/English preferred but not required

Compensation & Benefits 

$55,000-$65,000, commensurate with experience

CHAI offers a comprehensive benefits package, including health insurance, 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, and a complimentary membership to the Jewish Community Center. We make work/life balance a priority, offering generous vacation/sick time and paid parental leave.   

CHAI believes that Black lives matter. We are committed to fostering a safe, anti-racist environment. Together, through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change. We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to a strong community.

This job ad is not intended to be all-inclusive, but to describe the general nature and level of work to be performed. CHAI is proud to be an equal opportunity employer. In keeping with our Jewish values, CHAI supports a thriving Baltimore that celebrates diversity and appreciates the unique combination of gender, race, age, religion and ethnicity, sexual orientation, intellectual and physical disabilities, and special qualities that each resident adds to the fabric of life in Baltimore. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us, and we will make every effort to meet your needs.

CHAI: Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.

CHAI believes that Black lives matter. We are committed to fostering a safe, anti-racist environment.  Together, through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change.  We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to strong community.