Membership & Guest Services - Outdoor Recreation Park

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community.  If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.

REPORTS TO: Director of Operations, Member and Guest Services
STATUS: Part time, seasonal
SALARY (OR SALARY RANGE): $15.00/hour       

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees.  We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

Summary:

Under the direct supervision of the welcome desk supervisor, the outdoor Member and Guest Services Associate is primarily responsible for delivering the highest quality of customer service to all members and guests at the JCC.  This position is the first point of contact to all visitors.

The associate is responsible for being fully knowledgeable about the center and its programs/services, delivers the highest level of service to our members and potential members/guests, exemplifies professionalism, and ensures we adhere to the values and mission of the JCC.

What You Will Do:

• Provide essential customer service to ensure member satisfaction and member appreciation. This includes greeting guest and members at main entrance upon arrival and departure to indoor or outdoor check in area. Ensure member scans their cards and all non-members follow appropriate check in procedure.
• Proactively and accurately respond to client needs.
• Assist members with inquires and JCC program questions directing them to proper department if needed.
• Assist the member services department as to acquire new members and retain existing members.
• Must provide consistent and reliable attendance. Find adequate coverage in a timely manner alerting supervisor in advance of schedule changes or absence.
• Serves as a liaison between members and staff by communicating member concerns to proper supervisor.
• Maintains organization of supplies and paperwork. Ensures desk is properly stocked and kept clean.
• Utilize CRM for check in and follow proper security protocols for guests.
• Participates in departmental and agency training, staff meetings, and special events when necessary.
• Maintains and enforces agency policies and procedures.

• Always meet JCC standards for professionalism in conduct and appearance.  Wears staff uniform on shift always.

Who You Are:

• Customer centered attitude, strong work ethic, and positive attitude.
• High school diploma or equivalent: college degree preferred.
• Experience working in customer service, sales oriented or hospitality position.
• Possess exceptional interpersonal skills, communication skills and the ability to think critically.
• Effectively be able to multitask.
• Display interest in learning new process and skills
• Proficient with computer

PHYSICAL SKILLS AND WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to moderate to loud noise levels. The employee must occasionally lift and/or move up to 25 pounds. The work environment may be fast paced and requires high energy and interaction with others.

This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us and we will make every effort to meet your needs.

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.