Automotive AR Collections Customer Service

Join a Winning Team at Larry H Miller Automotive Group

If you’re looking for an opportunity to be appreciated and involved in your career, your search is over.  We have a great history of providing excellent career opportunities for individuals who want to grow withing the company.

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Benefits:

We offer you and your family members a comprehensive benefits package including:

• Health Care
• Paid Time Off, including paid volunteer time off
• Paid Holidays
• Retirement investment plan includes 401(k) and Roth 401(k) with employer match
• Dental Care
• Disability Insurance
• Life Insurance
• Flexible Spending Accounts
• Employee Assistance Programs
• Employee Discounts
• Wellness program.

Goals:

All Asbury DSS Accounting positions provide excellent guest-centric service to our customers while ensuring timely and accurate recording of transactions.

Daily responsibilities – Collections:

• Collection efforts for all past due customer- daily calls-emails-escalations
• Work daily aging schedules to address all items over 45 days
• Process customer payments incoming from phone calls, emails, group systems.
• Provide requested documents, statements, payment advices, upon request

Customer service Overview:

Asbury Commercial Parts and Service Accounts are business accounts that require follow up and research.

Generally, they require attention to individual invoices, pending credits, and research for payments.

Many use 3^rd party payment systems that we must navigate through for payment to be successful.

Our locations take orders, deliver goods, and the invoices get passed to the AR department for processing.

Some invoices route through the varying systems and are paid timely, however, some invoices error out in the routing and then require resolution from the AR collector. Resolution can come through many methods:

• Technical correction, i.e., repair order reference error, PO error.
• Rebill from location
• Return to be processed

Collections & Customer Service:

• Assist customers with billing inquiries and account reconciliation to move toward payment
• Assist customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues to move toward payment
• Forward requests for account information changes to credit desk to move toward payment

Reporting & Communication:

• Compile and share various reports regarding customer contact, experience, follow ups
• Attend team meetings, provide feedback and engage with management on continuous improvement initiatives

Education and Experience:

• High School diploma minimum
• Prior business to business customer service collections
• Working knowledge of Microsoft Office Suite – Outlook/Excel/Word

Working knowledge of mid-large volume Software systems for customer data retrieval

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