Director, Information Technology

SUMMARY 

Responsible for the analysis, design, development, implementation and maintenance of all aspects of the infrastructure. Designs operating procedures and policies for installing, configuring, and maintaining servers, networks, and storage systems within a data center to maximize operational efficiency. Works closely with and maintain strong business relationships with both senior and operating level business leaders across the organization to ensure delivery of key IT infrastructure needs.  Responsible for the delivery of all IT related projects that are vital to successful service delivery to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

•    Builds effective professional relationships with other business leaders to understand their goals and how the functional team can help achieve these goals;

•    Documents processes and procedures, changes or refines processes for all IT related initiatives;

•    Plans and coordinates technical architecture, design and development for IT related initiatives;

•    Manages the execution of technology projects for all IT related projects;

•    Adapts software and establishes or maintains appropriate documentation; oversees testing plans for any new or upgraded product or equipment;

•    Establishes operating procedures; devises security systems and protocols for IT related systems - hardware, software, and network related primarily;

•    Works with senior leadership to assist in the development of the overall IT budget;

•    Displays effective skill in leading a team of employees in the implementation of new ideas and better work procedures, including process redesign and evaluating and implementing potential process improvements;

•    Communicates effectively, both verbally and in writing, with individuals and groups to provide information and reports in a clear and understandable format;

•    Interacts effectively and appropriately with a wide variety of individuals, providing good customer service, and resolving difficulties successfully while complying with rules and regulations;

•    Assists senior leadership in establishing IT architecture and implementing IT governance policies and procedures;

•    Works with senior leadership to assist in defining and implementing information security procedures, processes, and initiatives;

•    Other duties and projects as assigned.

•    Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

•    Performs other duties as assigned.

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

Bachelor's Degree in Information Technology, Computer Science or similar field

Six (6) or more years related work experience

Five (5) or more years in managing and leading all or portions of an Information Technology organization

Experience managing Active Directory and Windows Group Policy Management in complex business environment

Experience with firewall setup and management and Network Administration

Experience with Information Security & Compliance standards such as SSAE 16 SOC (1 and 2), HITRUST, HIPAA Security & Privacy requirements or ISO 27001 a plus

Insurance industry experience

SKILLS

Excellent verbal and written communication skills

Excellent problem solving and time management skills

Ability to prioritize work for multiple projects, deadlines and owners

Excellent detail-oriented and organizational skills

Demonstrated superior management, talent management and relationship building skills

Ability to work within a fast paced team environment and foster teamwork

Proficient in Microsoft Office products

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