Water Park Team Lead

Key     Objective(s):

                   The main purpose of the Aquatics Team Lead is:

• To assist Aquatics Supervisors in the daily operations of the DreamWorks Water Park including the supervision of Water Park staff and providing guests with exceptional customer service.

           Primary Responsibilities:

• Maintain a safe work environment for both team members and guests through effective training, policies and procedures and analysis of incident reports.
• Conduct effective and regular conversations with the aquatics staff to ensure individual development and goals are being met through company performance management tools.
• Working in position while helping supervise and coordinating Lifeguards and facility staff to ensure that all staff are at their appropriate work stations.
• Responding to major and minor first aid situations and monitor the first aid facility staff.
• Occasionally performing administrative duties such as interviewing, new employee onboarding, accident investigations, and implement staff training programs and procedures.
• Responding to guest concerns and special requests, while utilizing exceptional customer service and conflict resolution skills. Involving additional supervisory staff as required.
• always Presenting a professional appearance and attitude and enforce safety rules and regulations.
• Being actively involved in creating and maintaining a safe environment for all staff and guests.
• Perform duties of “Head Guard” several shifts per week, assisting park supervisors in all aspects of park operation
• Other supervisory duties as required.

           Desired Qualifications:

• Must be at least 18 years of age, personable, have good attendance and availability.
• Outgoing and personable, with a commitment to excellence in public relations. Must be people oriented and have excellent communication skills that include speaking, writing, reading, and understanding of the English language.
• Must be an outstanding leader with a commitment to teaching and mentoring peers and subordinates.
• E&A Instructor license preferred (or willing to obtain)
• Previous supervisory skills an asset
• Experience working successfully with a variety of employees, including mentoring employees new to the workforce.
• Excellent communication and interpersonal skills complemented by team building and motivational abilities.
• Safety-minded and can stay calm in emergency situations.

           Physical Job Requirements:

• This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, and holidays.
• Ability to work in a hot and humid environment and near water and chlorine. Potential hazards include water, chlorine, and cleaning chemicals.
• Must be able to pass a basic security clearance.
• Complete all E&A Special Facilities prerequisite skills
• Perform repetitive motion- Occasionally- 30% of time
• Stand and move- Frequently 80% of time
• Reach at, above or below shoulder level- Occasionally 40% of time.
• Kneel and bend- Frequently 75% of time
• Stoop/squat- Frequently 75% of time
• Lift/carry between 10-76 lbs - Occasionally 20% of time
• Able to work at heights between 35-200.