MAV Wilmington - 3400 - Audit - Reg Processing - Lead Title Specialist

JOB TITLE:

LEAD TITLE SPECIALIST

LOCATION:

Wilmington – OH, 3268 Progress Way, Wilmington, OH, USA

DEPARTMENT:

Title Services Group – Collateral Management Services

REPORTING TO:
Samantha Bagent – Supervisor, Title & Records

JOB DESCRIPTION:

The Lead Business Services Specialist within the Title Services Group will: be a subject matter expert in all areas of the Title Services Group, be a front line resource for team member questions, perform fulfillment of daily transactions, facilitate training to team members, and ensure success in achieving department Service Levels and Quality expectations.

Key Responsibilities:

• Manage a high volume of tasks in a timely, accurate and efficient manner.
• Assist the Supervisor with monitoring the daily production volumes to ensure client service and quality level agreements are met.
• Notify management of issues requiring immediate attention and provide resolution
  recommendations.
• Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities for documents.
• Be a subject Matter Expert (SME) and frontline resource for questions for all areas of the department.
• Train team members in business processes, specific client/department requirements and expectations.
• Ensure success in achieving department Services Levels and Quality expectations by fulfilling daily transactions precisely, and assist leadership with maintaining workflow, generating reports, and working/assigning tasks.
• Use company proprietary software for research and data entry.
• Research, analyze and resolve problems in a timely manner.
• Be a positive role model to team members in all areas of performance.
• Perform other duties, as necessary.
• As business needs arise, the ability to have a flexible schedule, which may include overtime, maybe required, in addition to the established schedule.

Education and Experience:

Minimum

• High School Diploma, General Educational Development (GED) or comparable completed educational certification.
• Proficient in using Microsoft Office or Google Suite, products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.

Preferred

• Previous leadership experience.
• Experience in fast-paced production environment.
• Familiarity with automotive, titling or finance industry.
• Critical thinking skills.
• Proven ability to organize and prioritize daily work.

Workplace Environment:

• Perform routine and repetitive production work.
• Sit or stand, for lengthy periods of time.
• Prolonged exposure to computer screens.
• Primary schedule is Day Shift-7:00AM - 3:30PM ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.
• Ability to lift or push up to 35 lbs.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Pay Type
Hourly