Business Services Specialist I

Description    

Under general supervision, the Business Services Specialist I performs a variety of office support relating to motor vehicle title and registration transactions for our dealer partners. This work encompasses several responsibilities (depending on the team) ranging from mail receipt, imaging, and secure storage to document/data validation, DMV documentation submission, inventory and post-transaction processing and invoicing.      

NOTE: See Essential Functions for a breakdown of tasks by processing team.  

  Essential Functions    

Below is a list of primary functions completed by a Business Services Specialist I.  

  Mail Team    

·         Receive and prepare mail for internal processing.   

·         Scans, validates, and exports mail into internal application.  

·         Ensures unscanned documents are pulled and rescanned.   

·         Ensures documents are destroyed in a timely fashion.  

  State Processing Team    

·         Receive and log mail for internal processing.  

·         Validating physical document standards against DMV requirements.  

·         Auditing transactional data requirements versus dealer submitted data.  

·         Create completed DMV bundles for submission.   

·         Handle state inquiries via email and/or phone.    

Auditing Team    

·         Validating physical document standards against DMV requirements.  

·         Handle communication with clients or client support regarding rejections.  

  Inventory Team    

·         Print out daily inventory items.  

·         Match plates, stickers to the correct registration card.   

·         Match inventory to the correct shipping label to mail.   

·         Process inventory bulk orders.   

·         Validate Orders  

·         Document and validate Quarterly Audits       

Billing Team   

·         Provide backup information to clients.  

·         Create and validate SAP reports.  

·         Upload data to SharePoint 

  Other Task  

·         Send emails regarding Vehicle Licensing Stops and Removals to DMV  

·         Communicate with clients regarding errors.  

·         Ability to help train new team members.    

Minimum Qualifications    

·         High School Diploma/GED required.  

·         Excellent communications skills (verbal and written)   

·         Strong attention to detail.  

·         Ability to prioritize.  

·         Basic computer skills, experience in Microsoft Office products.   

·         Organizational skills.  

·         Ability to work in a fast-paced environment.     

Preferred Qualifications    

·         Able to multi-task  

·         Punctual