Title Specialist II

SHIFT/SCHEDULE:

6:00AM - 2:30PM ET

Title Services Specialist II is a position within the Title Services Group. This team member will be responsible for: ensuring all necessary state requirements to ensure lien perfection is available prior to submitting to the DMV and taking appropriate action in accordance with our client’s custom process if any required documentation or data is not yet on hand. This role also involves, releasing titles for name change and transfer of ownership purposes, along with addressing various miscellaneous escalations from our 3rd party vendor This position is a fast paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality. 

Key Responsibilities:

Manage a high volume of tasks in a timely, accurate and efficient manner.

Work collaboratively with peers.

Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, completing paperwork, signing off/executing, shipping, and similar activities.

Sign off on state/county documents as an agent of financial institutions. 

Use company proprietary software for research and data entry.

Research, analyze and resolve problems in a timely manner.

Consistently meet production and quality goals. 

Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.

Fax, email and reply to inquiries. 

Perform other duties, as necessary. 

As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule. 

Education and Experience:

Minimum 

High School Diploma, General Educational Development (GED) or comparable completed educational certification. 

Proficient in using Microsoft Office or Google Suite products.

Strong verbal and written communication skills.

Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization. 

Proven ability to organize and prioritize daily work.

Preferred but Not Required

College degree or certification.

Familiarity with automotive, titling or finance industry.

Workplace Environment:

Fast paced, high volume, production. 

Perform routine and repetitive production work.

Sit for lengthy periods of time.

Prolonged exposure to computer screens.

Primary schedule will be 6:00AM - 2:30PM ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.

Ability to lift or push up to 35 lbs.