Title Specialist II

SHIFT/SCHEDULE:

6:00AM - 2:30PM ET

Title Services Specialist II is a position within the Title Services Group. This team member will be responsible for: applying for duplicate titles on behalf of our lenders in the event that a title document is not currently on hand with CMS, despite knowledge that the record is considered perfect according to the DMV. This team member is responsible for ensuring all state/county level requirements are met, and that paperwork is properly filled out whenever applying for a duplicate title to avoid preventable DMV rejections. This position is a fast paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality. 

Key Responsibilities:

Manage a high volume of tasks in a timely, accurate and efficient manner.

Work collaboratively with peers.

Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, completing paperwork, signing off/executing, shipping, and similar activities.

Sign off on state/county documents as an agent of financial institutions. 

Use company proprietary software for research and data entry.

Research, analyze and resolve problems in a timely manner.

Consistently meet production and quality goals. 

Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.

Fax, email and reply to inquiries. 

Perform other duties, as necessary. 

As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule. 

Education and Experience:

Minimum 

High School Diploma, General Educational Development (GED) or comparable completed educational certification. 

Proficient in using Microsoft Office or Google Suite products.

Strong verbal and written communication skills.

Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization. 

Proven ability to organize and prioritize daily work.

Preferred but Not Required

College degree or certification.

Familiarity with automotive, titling or finance industry.

Workplace Environment:

Fast paced, high volume, production. 

Perform routine and repetitive production work.

Sit for lengthy periods of time.

Prolonged exposure to computer screens.

Primary schedule will be 6:00AM - 2:30PM ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.

Ability to lift or push up to 35 lbs.