Business Services Specialist I

SHIFT/SCHEDULE:
2:30PM-11:00PM ET

The Business Services Specialist I is a position within the Release Services Group. This team member will
be responsible for the: execution of titles & lien satisfactions, notarization if applicable, and adherence
to state/county requirements. This position is a fast-paced role with a demand on achieving contracted
service levels and expected to maintain a high level of quality.
Key Responsibilities:
● Manage a high volume of tasks in a timely, accurate and efficient manner.
● Work collaboratively with peers to manage resources and enhance work processes to meet
overall service levels for internal and external clients.
● Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic
training within the internal department.
● Adhere to established procedures and compliance requirements when: signing off/executing,
shipping documents, and similar activities.
● Use company proprietary software for research and data entry.
● Research, analyze and resolve problems in a timely manner.
● Perform other duties, as necessary.
● As business needs arise, the ability to have a flexible schedule, which may include overtime, may
be required, in addition to the established schedule.
Education and Experience:
Minimum
● High School Diploma, General Educational Development (GED) or comparable completed
educational certification.
● Proficient in using Microsoft Office or Google Suite, products.
● Strong verbal and written communication skills.
● Excellent people skills, with the ability to effectively collaborate with team members and other
departments throughout an organization.
● Proven ability to organize and prioritize daily work.

Preferred but Not Required
● College degree or certification.
● Familiarity with automotive, titling or finance industry.

Workplace Environment:
● Fast paced, high volume, production.
● Perform routine and repetitive production work.
● Sit or stand, for lengthy periods of time.
● Prolonged exposure to computer screens.
● Primary schedule will be swing shift 2:30PM-11:00PM ET, Monday - Friday. There may be
occasions that require overtime, evening, holiday, or weekend shifts.
● Ability to lift or push up to 35 lbs.