Sr Business Services Specialist

SHIFT/SCHEDULE:

2:30PM-11:00PM ET

The Senior Business Services Specialist is a position within the Release Services Group. This team member will be responsible for the: reassignment/execution of titles & lien satisfactions, generations of letters & pull reports, notarization, and adherence to state/county requirements. This position is a fast-paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality. The Senior will be responsible for fulfilling day-to-day tasks as well as help support training.

Key Responsibilities:

• Manage a high volume of tasks in a timely, accurate and efficient manner.
• Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels for internal and external clients.
• Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.
• Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities.
• Use company proprietary software for research and data entry.
• Research, analyze and resolve problems in a timely manner.
• Perform other duties, as necessary.
• As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.

Education and Experience:

Minimum

• High School Diploma, General Educational Development (GED) or comparable completed educational certification.
• Proficient in using Microsoft Office or Google Suite, products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.
• Proven ability to organize and prioritize daily work.

Preferred but Not Required

• College degree or certification.
• Familiarity with automotive, titling or finance industry.

Workplace Environment:

• Fast paced, high volume, production.
• Perform routine and repetitive production work.
• Sit or stand, for lengthy periods of time.
• Prolonged exposure to computer screens.
• Primary schedule will be swing shift 2:30PM-11:00PM ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.
• Ability to lift or push up to 35 lbs.