3300 - Client Services - Field Service Representative

Vitu

Vitu is a private equity backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry. The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success. Vitu currently has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, New Hampshire, Oregon, Pennsylvania, Texas and Virginia.

Position Overview:

The Field Service Representative position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients.

Responsibilities

•  Train dealership personnel on the use of DMVdesk

•  Meet with dealership management to review process and procedures pertaining to their DMV paperwork

•  Monitor dealer error rates, active user list, and BPA/CRA licenses to ensure compliance with DMV’s regulations

•  Maintain a strong business relationship with key dealership personnel

•  Provide DMVdesk/VITU support via phone, chat and email as needed.

•  Delivering exceptional customer service and support by being responsive and proactive to customer needs.

•  Client Advocate – Suggests improvements to the program on behalf of the client and addresses client issues and concerns

•  Compliance – Ensure that the dealership is following DMV BPA & Commercial requester procedures and regulations by conducting compliance audits

•  DMV Support – The AE will be called on by clients to answer or find the answer to complex DMV issues.

•   Navigate a dealer’s DMS to ensure that it is calculating DMV fees properly

•   Conduct DMV fee trainings both in-person and via webinar

•  Travel is required up to 70 miles.

•  Able to use various PC programs including Microsoft Word, Excel, and Google Drive

•  Able to effectively communicate with high level Executives

•  Able to work independently with limited supervision

• Family-friendly flexibility
• Generous health benefits
• Dental and vision insurance
• Paid leave and holidays
• Competitive salaries
• Casual work environment
• Tuition Assistance
• Life Insurance and 401K