Engineering - Engineering Supervisor

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an essential member of the Engineering leadership team, The Engineering Supervisor supports the Director of Engineering and Chief or Manager of Engineering in the successful day-to-day operation. The Engineering Division is responsible for supervising all operations for maintaining the building and grounds. This includes but is not limited to electrical, plumbing, mechanical, steam, gas, fire & safety, HVAC refrigeration, pool, carpentry, landscaping, paint, and decorating. The Engineering Supervisor will also coordinate and monitor the guest room, corridor, and public area preventative maintenance programs to ensure the finest facilities for guests and employees.

The Engineering Supervisor will be a role model to all Engineering employees, provide training and development as needed, respond to guest inquiries and problems in an efficient, courteous, and professional manner and create a safe and accident-free environment for our guests and employees.

The Engineering Supervisor is a guest centric leader who possesses excellent judgment and problem resolution skills, is initiative-taking and constantly looks for ways to innovate and enhance the Halepuna guest and employee experience.

Engineering Operations & Systems

• Ensure all engineering workshops and storage areas are maintained, organized, clean and sanitized.
• Assists as needed with inventory of all parts and supplies.

Building Maintenance

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Participate in property walkthroughs and inspections to ensure property and facilities always meet and exceed expectations.
• Ensure the proper operation, maintenance, and repair of all Hotel assets.

Preventative Maintenance

• Ensures successful execution of preventative maintenance programs of all-building equipment and guestrooms. Facilitates training of the Engineering employees on such programs.

Third Party Vendors

• Repairs need to be determined whether work can be accomplished in-house or required to be outsourced.
• Monitor and supervise subcontractors and third-party vendors.

Administration

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Daily scheduling of duties, projects, and work responsibilities for employees. Conducts follow walkthroughs to inspect quality and ensure progress or completion.

• Prepare and adjust weekly work schedules in accordance with employee guidelines and labor forecasts.

Workplace Safety

• Knowledge of all fire and life safety systems on property ensure safety regulation upheld and investigate accidents.

Guest Engagement

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, regardless of business levels and time of day.
• Always maintain positive guest relations.
• Immediately resolves guest complaints, ensuing guest satisfaction.
• Communicate and partner with all department leaders and hourly employees to ensure the guest experience is personalized and executed seamlessly.

Employee Engagement

• Foster strong and positive relationships with employees
• Assist with conducting innovative daily lineups for employees.
• Upholds Halekulani/Halepuna grooming standards for employees; rectify any deficiencies.
• Assists with engineering departmental meetings and hotel morning meetings.
• Upholds Halekulani’s Vision and Cultural Values
• Holds team members accountable for departmental standards.
• Train engineers in preventive maintenance and equipment use.
• Conduct ongoing training programs to build the skill levels and competency within the department.
• Facilitate onboard training and department orientation for new hires. 
• Monitor employee performance and assist with annual reviews for engineering employees.
• Assist Engineering employee.
• Perform all other duties as may required or assigned Engineering upper management.

Reports To:         Director of Engineering and Manager or Chief of Engineering 

Supervises:        All Engineering Staff

• High school diploma or equivalent vocational training certificate.
• 4 years’ experience in Engineering
• 2 years’ supervisory experience
• 2 years’ experience working in mechanical trades.
• Previous hospitality experience
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

• Certification in CPR.
• Certification in First Aid/AED

• Excellent Leadership Skills.
• Ensure familiarity with all hotel services to respond to guest inquiries accurately.
• Able to read, write and communicate in English.
• Ability to always maintain positive guest relations.
• Ability to lead employees in a positive manner.
• Highly organized, meticulous and can multi-task.
• Knowledgeable of mechanical, HVAC, plumbing, life safety, electrical and carpentry operations.
• Knowledgeable of chillers, cooling towers, pneumatics, control systems, water systems, boilers, refrigerators, compressors, and alike equipment.
• Working knowledge and familiarity of trade codes, State of Hawaii codes, Fire safety codes and able to interpretate blueprints and wiring diagrams. Must be able to safely operate hand and power tools.
• Knowledge of all mechanical equipment is critical to the operation of the building.
• Ability to troubleshoot and use alternatives in emergency situations.
• Ability to instruct/direct staff in the operation, maintenance, and repair of equipment.
• Knowledge of Microsoft software applications, Office 365, Microsoft Teams, Word, Excel, PowerPoint

PHYSICAL DEMANDS

The physical demands and work environmental characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation enabled individuals with disabilities to perform the essential functions.

• Ability to lift to 70 lbs.
• Ability to stand/walk for up to 8 hours throughout work shift.
• Maintain stationary position for up to 8 hours throughout work shift.
• Ability to transvers a ladder six feet or higher.
• Ability to reach a minimum of 24 inches/ 2 feet.
• Endure various physical movements throughout the work areas.

• Indoor and outdoor, non-air-conditioned environment.  Ability to work in sometimes small, confined areas.
• Indoor, air-conditioned environment.
• Exposure to various temperatures and weather (hot, cold, humid, wet) conditions.
• Variable noise levels.
• Exposure to various dust, fumes, chemicals, mites, and/or odor hazards.
• Individuals are required to use proper personal protective equipment (PPE) depending upon the task(s) that need to be reviewed and completed.

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.