Business Process Analyst

Opportunity:

The Business Process Analyst will work closely with Project Managers, functional groups, stakeholders and technical staff to ensure the accuracy and timeliness of data and information in support of projects. The individual will also work closely with third party vendors, when necessary. 

Responsibilities: 

• Works with a variety of project teams during various stages of the project to define, analyze, document and publish project data, surveys, business processes, and information exchange requirements
• Build relationships across the enterprise, and understand at a high level what initiatives are moving forward in other areas of the organization
• Conducts business systems process analysis and needs assessments in an effort to identify business process improvements
• Identifies and works with the appropriate Subject Matter Experts to understand and produce business/project data
• Coordinates User Acceptance Testing (UAT) of student service/finance functions
• Communicates with project teams after UAT execution to inform them of results, including any issues, problems or risks with the process or application
• Manages multiple assignments according to plan, monitors, and reports progress to ensure that required work is delivered on time
• Works closely with the PMO, Training, quality assurance, regulatory/compliance and stakeholders to ensure smooth "go live" when new systems or processes are moved into production
• Develops and maintains a solid knowledge of the federal, state and institutional policies and business processes. Displays willingness to share such knowledge with other stakeholders
• Archives project documentation, test results and any relevant information according to business standards and processes
• Work with projects that include a significant strategic delivery to deliver successful results
• Completes other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors Degree in Business and/or other related field or equivalent work experience required
• Business operations experience/background strongly preferred
• 1-3 years experience modeling/designing business processes and/or analyzing data to support business decisions/hypotheses
• Experience with IT systems analysis/design desirable
• Demonstrated success establishing clear priorities to achieve business outcomes
• Strong teamwork and interpersonal skills
• Ability to interact with all levels within the organization and work with multiple projects simultaneously
• Superior written and verbal communication skills
• Excellent organization skills; must be able to manage tasks and projects with minimal guidance
• Ability to work independently and make sound decisions with minimal supervision and direction

Software skills required Salesforce. Cognos, Banner, ProSam, Five9, Word, Excel, PowerPoint, Access, and Lucid Chart

Salary 60-75k