Manager Merchant Operations Teams

Corpay is currently looking to hire a Merchant Operations Teams Manager. This position falls under our North American Truck line of business and is located in Brentwood, TN.  In this role, you will be responsible for managing the account implementation process to meet defined completion cycles for each product/merchant implementation, and service standards while supervising Merchant Relations Representatives who support all merchant accounts within North American Truck (NAT) markets. You will report directly to the Senior Director of Regional Account Management and regularly collaborate with the team.

How We Work

As a Manager of Merchant Operations Teams, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in our Brentwood office.
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Lead and manage teams to respond to special merchant needs or implementation of new or enhanced services to merchants.  Develop and implement plans to help ramp revenue or increase merchant reliance on Comdata through better technical solutions.  Provide ongoing client support and relationship management, focusing on account retention, while striving to anticipate needs and proactively exceeding merchant expectations.
• Work closely with Sales and Client Services to address all discount or custom rate changes, as well as effectively manage changes submitted through the automated price file.     The manager must document all merchant processes, such that future merchant or client services personnel are able to support the intricate custom discount set ups and the impact they have on both the merchant and the client.
• Utilize a broad set of operational planning and performance measurement tools to ensure all department productivity/service goals and commitments are successfully met.  Create implementation plans and review communications regarding any process changes and project needs that are merchant impacting.  Verify content accuracy and ensure all associates are trained in the new process or project requirements.
• Continuously promote employee empowerment and initiatives to create a positive work environment, employing various methods of associate recognition.  Use thorough processes to select, hire and train the best people to meet merchant needs and provide for succession planning needs.  Set associate skill development and performance goals.  Act as coach to help associates achieve goals and provide regular formal performance appraisals.  Conduct annual reviews, goals and create performance plans for the current year and ongoing career development.

Supervisory Responsibilities                                                   

Supervision of other personnel is required in this position. Responsible for maintaining and reporting service metrics, various service level agreements and survey results. Daily responsibilities will also include scope of daily merchant functions. Such as but not limited to; Unpaid Tickets, Discount set up/ clean up, reporting, billing, connectivity. This position works closely with customer service, sales, credit and the contact center to ensure customer processes and commitments are met through effective management and associate relations. Also, attention will be given to the utilization of CMS/Salesforce and providing key performance indicators to the team. Manger will also be responsible for managing and maintaining all Merchant Department Queues within Salesforce.

Qualifications & Skills

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability
• Written Communication
• Oral Communication -
• Merchant Service
• Judgement
• Leadership
• Managing People
• Planning/Organizing
• Project Management
• Strategic Thinking

Education/Experience

Bachelors Degrees in Information Systems and/or Merchant Service Management is required or some formal transportation industry training and/or experience are preferred; and 3-4 years related Management and merchant relationship and/or experience and/or training; or equivalent combination of education and experience.  Strong knowledge of project or function management is required.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.Corpay.com or following Corpay on LinkedIn.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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