What We Need

Corpay is currently looking to hire a CAT Logistics & Hotel Solutions Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will support our lodging services during catastrophic (CAT) events by coordinating housing solutions for insurance adjusters and policyholders, ensuring seamless service and customer satisfaction. You will report directly to Director of CAT Logistics and regularly collaborate with hotel brands, internal stakeholders, and policyholders.

How We Work

As a/an CAT Logistics & Hotel Solutions Specialist, Corpay will set you up for success by providing:

• Assigned workspace in St. Charles. IL office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing adjuster housing needs and holding room reservations during CAT events
• Liaising with customers to offer hotel expertise and resolve housing-related concerns
• Maintaining partnerships with hotel brands, negotiating discounts, and preparing reports
• Maintaining tracking systems for reservations, customer data, and event logistics
• Communicating with insureds, adjusters, and hotel partners to ensure housing arrangements
• Troubleshooting booking, check-in, and policy issues with a customer-first approach
• Working overtime during CAT events, including holidays and weekends as needed
• Balancing calls, texts, and emails to deliver high-level customer support
• Assisting with special projects and additional duties as assigned

Qualifications & Skills

• High School Diploma or equivalent required
• Minimum 2 years of customer service experience in a fast-paced environment
• Strong proficiency in Microsoft Office (Excel, Word, Outlook)
• ACT program experience preferred
• Excellent verbal and written communication skills with strong listening abilities
• Exceptional organizational, detail-orientation, and problem-solving skills
• Ability to multitask, prioritize, and collaborate within a team
• Strong business acumen, leadership ability, and sound judgment
• Passion for providing customer service and solving problems efficiently

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency & Equal Opportunity/Affirmative Action Employer

• Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
• This salary range is provided for Illinois which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $17.00 - $18.00 per hour.
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

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