Bilingual Distress Passenger Agent

How We Work

As a Distress Passenger Agent, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in Luton, UK office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Booking hotel accommodations and transportation for distressed passengers
• Handling emergency, last-minute passenger relocations
• Working with internal departments and vendors to resolve booking issues
• Sourcing hotels in uncontracted or sold-out markets and gaining necessary approvals
• Logging all reservation details, approvals, and supporting documentation in TA Connections systems
• Utilizing tools and technology to accurately track and report transactions
• Making vendor payments in accordance with system settings
• Monitoring systems and reporting access issues to supervisors
• Communicating respectfully and professionally with customers and internal teams
• Supporting data collection for IT, billing, and collections functions
• Maintaining punctuality and adherence to company policies
• Working extended hours during irregular operations
• Participating in special projects and performing additional duties as assigned

Qualifications & Skills

• Must be bilingual – Spanish and English
• We do NOT sponsor work visas
• High school diploma or GED (required); some college preferred
• 2+ years’ experience in the airline and/or hotel industry
• Excellent interpersonal, written, and verbal communication skills
• Strong organizational and multitasking abilities
• Familiarity with hotel sourcing, market research, and rate negotiation
• Proficiency with Connex and PC tools
• Customer service or call center experience (preferred but not required)
• Must have a reliable internet connection (100 Mbps+) and a quiet work environment for remote escalation support when applicable
• Ability to work independently and as part of a collaborative team
• Willingness to work flexible hours including evenings, weekends, and during high-demand irregular operations

Benefits & Perks

• 4x Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to benefits portal
• Access to Linked learning

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: [EEO] and [Pay Transparency].

#INDOPS

#LI-VU1