Account Specialist

Job Title
Account Specialist III

What We Need

Corpay is currently looking to hire an Account Specialist within our North American Fuel division. This position falls under our Customer Service line of business and is located in Nashville, TN. In this role, you will provide high-volume, high-quality customer support for small and midsize fleet accounts that do not have dedicated account managers. You will report directly to the Manager of Account Services and regularly collaborate with key account managers, customer service, and back-office support teams.

How We Work

As an Account Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the Nashville office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Handling incoming phone calls and Salesforce emails
• Making outbound calls and managing escalations
• Resolving customer issues with a focus on first-call resolution
• Managing 15–20 calls and closing 25 Salesforce cases daily
• Collaborating with internal departments to resolve complex issues
• Participating in an 8-week, badge-tiered training program
• Supporting thousands of accounts in a transactional service model
• Maintaining high standards of communication and organization
• Demonstrating initiative in problem-solving and information gathering

Qualifications & Skills

• Minimum 1 year of account management experience with a strong customer service focus
• Exceptional written and verbal communication skills
• Strong organizational skills and attention to detail
• Demonstrated ability to problem-solve and research independently

Preferred:

• Experience with Salesforce, Microsoft Teams, and NICE
• Familiarity with AS/400 or host systems (not required but beneficial)

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: [EEO and Pay Transparency]

#INDOPS