Operational Excellence Manager

What We Need

Corpay is seeking to recruit an Operational Excellence Manager for the Payables business. We are seeking a process-oriented individual with a passion for improving customer experience. The Manager is responsible for process re-engineering of key customer-facing processes. The work requires constant focus on improving the overall customer experience by increasing quality and driving efficiencies. This includes defining, building, and monitoring processes to ensure service level agreement (SLA) adherence. To ensure the strategic projects meet their objectives, the Manager is responsible for defining and executing user acceptance testing (UAT). To be successful in this role and deliver holistic solutions, the Manager will need to work closely with Operations, Product Management, Finance, and Technical Support.

How We Work

As an Operational Excellence Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Identify and prioritize projects to improve the customer experience.
• Create business specific quality management framework.
• Develop and maintain standards, processes, controls, metrics and quality improvement activities.
• Investigate and address customer complaints regarding quality and the customer experience.
• Work cross-functionally to investigate and define root causes of escalated inefficiencies.
• Provide process mapping and content expertise on customer-facing processes.
• Partner with IT to define and execute UAT for large complex projects.
• May have direct reports.

Qualifications & Skills

• Bachelor’s Degree.
• 3-5 years of experience in process and quality improvement.
• Experience in utilizing Six Sigma and Lean methodologies to drive process improvements.
• PMP certified & demonstrated track record.
• Strong analytical and problem-solving skills.
• Capability to effectively communicate with leadership at all levels regarding complex, technical, or sensitive topics that have companywide implications
• Proven skill in influencing, promoting, and selling ideas to management, partners, and peers.
• Demonstrated ability to act as a catalyst for transformation and change within the organization.
• Skilled in problem definition, data analysis, fact-finding, and drawing valid conclusions with recommended solutions.
• Quickly recognizes issues and opportunities to improve processes and drive efficiencies.
• Data-driven mindset; holds self and others accountable with measurable ROI-oriented KPIs.
• Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
• Strong critical thinking skills, conflict resolution, facilitation and consensus building skills.
• Effective in building business relationships.
• Demonstrate flexibility and maintain effectiveness in varying situations with diverse roles, responsibilities, work environments, and people.
• Excellent presentation and interpersonal skills required.
• Working knowledge of Microsoft products required.
• Proficiency with Salesforce highly desired.
• Experience in workflow automation tooling highly desired.

Benefits & Perks

• Medical, Dental & Vision benefits are available the 1st month after the hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

#LI-RG1

#LI-Corpay