Manager, Data Operations

As part of our Pimsleur Language Learning division, this new role would ensure seamless data integration between marketing, ecom, backend technology solutions. Oversee our first-party data across our technology stack including data ingestion, hygiene, and syndication while ensuring compliance with privacy regulations. This role requires a combination of technical expertise, strategic thinking, project management and collaboration with cross-functional teams to drive operational excellence.

Responsibilities: 

• Oversee the integration and maintenance of data pipelines across systems, ensuring seamless and efficient data flow.
• Project manage various development and maintenance projects, working with vendors and cross-functionally to ensure flawless delivery of enhancements and systems upgrades.
• Design and implement processes and standards to maintain data accuracy, consistency, and reliability.
• Map data flows, order tracking and system integrations. Diagnose and resolve issues related to data flows, and performance bottlenecks.
• Maintain comprehensive documentation and ensure compliance with privacy regulations (e.g., GDPR, CCPA) and data security standards.
• Implement and maintain server-side tracking and data integrations (e.g., Facebook Conversions API) to enhance marketing attribution and optimize campaign performance.
• Act as a liaison between developers, analysts, marketers, and decision-makers to align data strategies with business objectives.
• Ensure data accuracy and consistency across systems by managing imports, exports, extracts, file transfers, and integrations with external platforms, including Salesforce Service Cloud, Amplitude, native backend systems and e-commerce platforms.
• Work with Legal, IT and Privacy team to document and manage first party data and PII.   Ensure compliance with privacy regulations (e.g., GDPR, CCPA) and data security standards.
• Serve as a key point of contact for vendors and external partners managing marketing technologies.

Qualifications

Required

• Bachelor’s degree in Marketing, Business, Computer Science, or a related field.
• 4+ years of experience in operations, with a focus on system integrations and data management.
• Experience with Salesforce Marketing Cloud,  Salesforce Sales and Service Cloud, CDPs
• In-depth knowledge of first-party data strategies and their application in business processes.
• Experience with APIs, data integration tools, and database management systems.
• Strong analytical mindset with the ability to interpret complex data.

Preferred

• Experience in direct response marketing or digital learning businesses.
• Certification in relevant marketing platforms or methodologies.
• Strong project management skills and familiarity with tools like Confluence, Jira, or Trello.

• Proficiency with tag management solutions (e.g., Tealium, Google Tag Manager, etc.)

Be sure to check out our Pimsleur business at Pimsleur