eCommerce Specialist

The eCommerce Specialist will support the eCommerce group, including eBook pricing, Point of Sale, EDI, and other functions as necessary.  The eCommerce Specialist will also be involved in functional testing as needed and adhere to all company and departmental policies and procedures.

Pricing and Promotions:

• Track and load Client and Wholly Owned eBook promotions and price changes

• Troubleshoot any issues with eBook promotions and price changes
• Work with Digital Operations, other S&S personnel, and Distribution Clients to ensure accurate and timely processing of eBook pricing changes
• Generate and release a weekly report on all current and upcoming promotion for release to Senior Management

Point of Sale (POS):

• Retrieve and track all weekly POS files from customer source (email, FTP, Portal) and ensure all data is loaded timely and accurately
• Run regular validation reports to ensure accurate POS data loaded into system
• Run weekly POS reports in IBM Cognos for distribution to various Departments
• Retrieve and track all daily POS files from customer source (email, FTP, Portal) and ensure all data is loaded timely and accurately

• Track and submit new title item share requests for POS reporting

EDI/eBook processing:

• Process, track and report on eBook billings for Pimsleur Subscription eBooks
• Process, track and report on eBook billings for Pimsleur one shot eBooks
• Assist EDI and IT personnel with technical support as relates to troubleshooting, testing and resolving issues
• Assist EDI personnel in processing and/or generating EDI transactions such as ASNs

Other:

• • Document and develop processes and suggest improvements based on analytical conclusion
  • Research and report on customer compliance violations related to eCommerce/EDI (i.e., ASN chargebacks)
  • Interact frequently with customer and sales contacts to resolve issues and ensure customer compliance
• Interface with IT for issue resolution and mapping
• Create queries from Excel and Access to run required reports
• Analyze systems, reports and procedures to support business rules and practices
• Backup other eCommerce department personnel as necessary
• Other duties as necessary

REQUIREMENTS:

• Bachelor’s Degree in Business Technology or related field from an accredited college/university
• Excellent communication skills: verbal and written
• Excellent PC skills. Excel spreadsheet (Pivot Tables, V-Lookup, Macros), MS Access, Cognos, and SQL
• Ability to use various PC utilities and Internet based utilities

• Strong interpersonal skills needed in dealing with other employees, management, and customers

• Must be able to exercise good independent judgment, with good skills
• Well organized, with good time management skills
• Attention to detail and accuracy

• Ability to analyze reports/procedures and make suggestions for process improvements where needed

• Must be able to interpret objectives and coordinate day to day tasks
• Good at facilitating problem solving with customers and colleagues
• Ability to work under pressure to meet deadlines and month end goals

SCHEDULED WORK HOURS:         Monday- Friday 8:30am – 5pm